Contact us

If you need advice or to find out more on our reception and assistance service or simply to share your suggestions etc.

Useful organizations and services

STIF information department
Syndicat des Transports en Ile-de-France (Ile-de-France Transport Union)
Information on Francilien transport and network accessibility equipment.
Tel: 0 810 64 64 64 (price of a local call), 7:00 to 19:00 Monday through Saturday
or consult the website www.infomobi.com

RATP
Consult the Accessibility heading of the RATP site: http://www.ratp.info/informer/accessibilite.php

Service SAPHIR of Air France
Service of Assistance to Disabled Persons for Information and Bookings
Tel: 0 820 01 24 24 (€0.12 /min)

DGAC site
French Civil Aviation Authority
Find answers to all your questions on air transport
www.dgac.fr

European Union official rules
To learn more about disabled persons' rights during a fly:
> Download rules here.(N° 1107/2006 du 5 juillet 2006)
> Downlaod the quality rules of Aéroports de Paris concerning the assistance to its passengers with disability and reduced mobility