Disability and reduced mobility

What you have to know:

Aéroports de Paris now provides assistance for disabled and reduced mobility passengers.

What changes? You are greeted upon arrival by car, taxi or public transport and taken care of until you are comfortably seated in the airplane.

Inform us of your need for assistance at least 48 hours before your departure

To guarantee the best quality of service and reduce waiting as much as possible, it is essential to inform your airline or travel agent of your needs when you reserve your flight and at least 48 hours before the date of departure. This will enable us to best organize your reception and reduce waiting time upon arrival at the airport.

Find out the companies directory
If you are travelling with Air France Contact SAPHIR (Service of Assistance to Disabled Persons for Information and Bookings)Tel: 0 820 01 24 24 (€0.12 TTC/min)

At the airport, inform us when you arrive

use help points to notify us your presence

Whether you are travelling by car, taxi or public transport, help points are available to notify us of your presence.

Once informed, our reception and assistance service will come collect you from your calling location.
To locate the help points: click here

Don’t forget!
Is your condition evolving? You’ve recently suffered from an illness or had surgery. You may require medical approval to travel. Speak to your physician.

Departure