The right to information on your conditions of transport

As soon as you make your reservation, your travel agent must provide you with all of the information on :
- the airline operating the flight (even if another airline replaces the one shown on your ticket),
- changes of airplanes, stopovers and transfers between airports during the trip.

The right to compensation

After an accident
- You have the right to receive an advance to cover major expenses.  
- You can file a complaint whatever the location of the accident.

In case of overbooking or cancellation
Under certain conditions, you have the right to :
- a full refund of your ticket price, without penalty, or a replacement flight at a later date at your convenience,
- financial compensation from the airline if you are refused the right to embark :

- € 250 for flights of up to 1,500 kilometers,
- € 400  :
- for all intra-community flights of more than 1,500 kilometers,
- for flights of between 1,500 and 3,500 kilometers,

- € 600 for flights of more than 3,500 kilometers.

In case of a major delay
A major delay is one that lasts for :
- two hours or more for flights of up to 1,500 kilometers,
- three hours or more for :

- for all intra-community flights of more than 1,500 kilometers,
- for flights of between 1,500 and 3,500 kilometers,

- four hours or more for flights of more than 3,500 kilometers.

If you find yourself in this situation, you have the right to immediate care: refreshments, a meal and a night in a hotel, if necessary.

In case of a delay of more than five hours
You have the right to :
- a refund of your ticket if you decline to continue your flight only, or
- a free flight back to your initial point of departure, if you decline to continue your flight.