General airport management

To give a cross-disciplinary view of airport management to managers who are experts in their own fields, we are offering a training course including a set of lectures given by Aéroports de Paris experts to enable understanding of the overall challenges. The course is adapted to the particular features of the platforms operated by our customer in order to place the emphasis on excellence in operation, new trends and people issues.

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Stratégie et développement

Whatever the size or rate of growth of the platform, there is a need to analyse its traffic and to understand its aeronautical, territorial and competitive environments. The aim: to know how to weigh up the choice of an airport model and then to recognise the tools that enable the best choice of option and its strategic risk. This type of training is customized for managers. Models can be very technical (traffic statistics) or more cross-disciplinary.

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Project Management

The airport is in constant movement: buildings to be constructed, new techniques, evolving regulations. These innovations nearly always have an impact on each field of airport management. Our project leaders have the necessary experience and overview to teach the methods, to pass on valuable instincts and to pass on tips that will enable your teams to be effective and pragmatic. We can adapt this training to your operatives’ skills.

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Quality, marketing and communications

Being increasingly subject to international surveys and to the sharp eye of the passengers who travel the world, your airport needs to be among the bests. Our experts can explain to you how to implement a systematic approach to quality, how to gradually break down an airport marketing strategy into B-to-B or into B-to-C and how a solid external communications policy helps to control its image and have it recognised by its customers. We adapt our tailor made proposal according to customer expectations and the maturity of your airport.

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Human resources

Due to the size of the workforce and the diversity of the necessary expertise, the management of human resources at an airport is very special. Over and above all of the traditional management techniques of which our experts have mastery, we can assist you in rapidly assimilating and implementing:
> The transition from public to private through which the majority of airports are currently going,
> The dimensions of 24-hour management
> The setting up of organisations appropriate to the airport
> Optimal internal communication.

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Controlling processes, finance, audit

Thought common to all companies, these subjects must nevertheless be adapted to each airport. Our financial experts are able to explain how to build tools and monitoring systems specific to the airport organisation as well as providing more effective management. Our internal auditors will help yours to understand and develop the structure of the business. Finally, our external auditors are experts in the control of concessions, a key activity for the airport.

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Operations

At the heart of the airport activity, our operatives have the duty of producing services and ensuring that everything works perfectly all of the time. They are responsible for bringing together the contributions of all of the experts. Our heads of operation, managers and technicians, are able to share with trainees their methods for the running of the operational nerve centres (airside and landside) as well as their continuous drive for excellence, directed to their professional customers and their passengers. And above all, beyond the techniques, they convey their passion for their industry.

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Maintenance, outsourcing, ground lightning

Infrastructures maintenance has become one of the basics for an efficient airport management. It is a source of economical profitability and a sign of the quality of service to customers. Our experts optimize and count on their processes. They are able to share this expertise with you, in order to allow you to improve quickly and efficiently your methods, optimize the quality of your infrastructures and then, be more competitive.

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Aeronautical and non-aeronautical revenue

Whether your airport is state-controlled or privatised, our specialists are able to explain to you the mechanisms and functions for regulated revenue. Equally important today, the commercial revenue - real-estate, duty-free, services, car parks, freight – rely on very different mechanisms. Our business experts will teach you how to boost this income, which makes all the difference to the value of the airport in the view of the financers as well as the passengers, who nowadays expect to find a substantial commercial area in your airport.

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Safety and security

Today, risk prevention is fundamental. In terms of safety, our expert fire-fighters are familiar with the problems of the major airports as well as those of the smaller and less equipped platforms. They adapt to the available resources and the skills of the operatives. In terms of security, Aéroports de Paris has a dedicated Division that implements all of the new techniques while placing important emphasis on the quality of the service to passengers: this is the message that we can drum into security staff throughout the world.

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Purchases

To create a new uniform for your staff, to acquire new chairs for boarding lounges or to select the best value for money option for runway vehicles, airport purchases require commercial specialities. Our Purchasing Division and our operational contract managers can explain their methods for selection and negotiation and adapt them to your circumstances and needs. They teach you how to manage suppliers in order to make your purchasing policy more structured and efficient.

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Airport certification

Whether this involves regulatory certification or complementary certifications such as ISO, our experts can explain and provide training in the methods and processes that allow the airport to gradually build up and consolidate its approach to certification. After discussions with our customer, we can respond to the particular national requirements and can assist in the setting up of the general approach towards certification, whatever the country concerned.

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Environment and sustainable growth

A key challenge for society, no airport in the world can any longer evade this approach, which is developed step by step. For more than 20 years, at Aéroports de Paris we have been organising our environmental activities and have started various processes:
> Awareness-raising among operatives,
> Training in essential regulations,
> Adapting ourselves to the various key players on this topic
> Learning  how to build communications with professionals and the general public.
Our programmes can include lectures, practical cases and guided tours of our Environmental Resource Centres. .

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Crisis Management

In order for your staff to be able to evaluate the severity of the crisis, provide the appropriate response, learn to coordinate all of the players involved and always have an effective relationship with the media, the training that we offer allows practical preparation for a crisis, through various teaching methods:
> Real-life scenarios,
> Visit to our dedicated facilities,
> Analyses of actual events,
> Talks given by Aéroports de Paris managers who have experienced similar situations.

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